Shipping policy
Shipping Policy
Last Updated: [10-26-23]
1. Shipping Options
We offer the following shipping options for our customers:
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Standard Shipping: Orders typically ship within 1-3 business days and are delivered within 3 to 7 business days after the order is processed.
2. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before completing your purchase.
3. Order Processing
Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays. Please note that during peak seasons or special promotions, processing times may be extended.
4. Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipment confirmation email with tracking information, allowing you to track your package's progress. Please allow up to 48 hours for the tracking information to update.
5. Delivery Delays
While we do our best to ensure timely delivery, please note that we are not responsible for delivery delays caused by factors beyond our control, such as adverse weather conditions, postal service interruptions, or customs clearance delays for international orders.
6. Incorrect Shipping Information
It is the responsibility of the customer to provide accurate shipping information. If you notice that you have provided incorrect shipping details, please contact us as soon as possible. If the order has already been shipped, we may not be able to make any changes. In such cases, additional shipping charges may apply for re-routing or resending orders.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information shows that your order has been delivered but you have not received it, please contact the shipping carrier or your local postal service for assistance.
8. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
9. Contact Information
If you have any questions or concerns about our shipping policy, please contact our customer support team at BTFXMOUNTS@GMAIL.com